Privacy Policy

This Privacy Policy sets out: 

• General information
• Data we collect
• How we use your data
• Who we share your data with
• Your rights
• How we store your data
• How long we store your data
• Keeping your data safe
• Contact Us

General information

Betway is managed by Betway Limited (hereinafter referred to as Betway). Betway is committed to protecting and respecting your privacy and ensuring your security when you use our Services. This Privacy Policy is to help you understand what we do with your data and how we protect and process it.

Betway Limited is a data controller based in Malta. Our registered address is: 9 Empire Stadium Street, Gzira, GZR 1300, Malta.

Data we collect

During the registration process and when you subsequently use your Betway account, you may be required to submit specific personal data including but not limited to:

• your first and last name,
• birth name 
• date of birth,
• nationality,
• place of birth,
• payment data,
• home or another physical address,
• e-mail address,
• phone/mobile number,
• other contact data,
• your unique user name and password combination for your account.

Once you have created an account and have become a Betway customer, additional information is processed on an on-going basis. Betway may collect:

• a copy or scan of your passport or ID card. This data is collected for the prevention and detection of fraud, to comply with our legal obligations and to pursue our legitimate interests. 
• a copy of a utility bill or bank statement. This data is collected for the prevention and detection of fraud, to comply with our legal obligations and to pursue our legitimate interests.
• a record of all internet communications and details of your visits to our Websites. This data is collected for the prevention and detection of fraud, to comply with our legal obligations, for performance of a contract and to pursue our legitimate interests.
• technical information relating to how you use our products, such as the type of device you are using and the browser you are using to access our Websites. This is where the processing is necessary for the purposes of legitimate interest to display and guarantee the stability and security of the Website;
• payment information and details of transactions you carry out through the site, including your payment, withdrawals and wagers. This data is collected for the prevention and detection of fraud, to comply with our legal obligations and to pursue our legitimate interests. 
• communications with us or our employees, for examples, calls, emails, and messages sent through the live chat service. This processing is to meet our legal obligations and for the performance of contract;
• information regarding your location, including IP address and traffic information;
• any additional  information you submit through the website for example on forums via your social profile, chat rooms, comment sections or in response to quizzes and questionnaires. This is processed due to legal obligations and to pursue our legitimate interests. 
• pages that you visited including what you have clicked on. Please see the Cookie Policy below (add link to section) for more information; 
• Sometimes we may also request photo ID, proof of address, and source of funds. This processing is due to our legal obligations;
• Occasionally we may also access your public records (e.g.: news articles, social media, forums, official records such as the electoral roll). This data is collected for the prevention and detection of fraud, to comply with our legal obligations and to pursue our legitimate interests. 

If you visit our Website just to browse, and you are not a customer or choose not to register with us, we will only collect the personal data which your browser transfers to us and is technically necessary to display our Website and to guarantee its stability and security. This is necessary to meet our legitimate interests and legal obligations. The data collected includes but is not limited to:

• IP address,
• date and time of visit,
• browser,
• language and version of browser.

To protect both you and us, we use Services provided by third parties to help us decide whether to accept transactions from you by assessing your method of payment, and the devices you use to visit our Websites. These third-party services check whether the device or method of payment has been identified with fraudulent or abusive transactions in the past, such as reported instances of identity theft, promotion abuse or credit card fraud. This processing is necessary to meet our legal obligations and our legitimate interest for fraud and risk prevention.

The processing of your personal data is necessary for several reasons:

• For the performance of our contractual obligations;
• to comply with our legal obligations;
• consent;
• legitimate interest.

Please be advised that you may not be able to continue operating your account if you provide inaccurate information or fail to provide data that we reasonably require to provide the services. This processing is necessary to meet our legal obligations and our legitimate interest to prevent and detect fraud and risk.

How we use your personal data

We use your personal data to try and provide you with the ultimate Betway experience whilst ensuring we meet regulatory requirements, legal obligations and business related requirements. We process your personal data for the purposes of:

• Creating and managing your account and providing you with gambling services;

We use your personal data such as your name, DOB and email address to help set up your account and, if necessary, to contact you (according to your preferences) via your registered contact information in connection with the management and operation of your account. We do this based on our legal obligations and legitimate interests.

We also use your personal data such as your device type, location and browser preferences to manage your account. We want to ensure that you can see the best version of Betway on your device and are authorised to use Betway in your current location. 

• Ensuring our Websites function correctly and identifying any technical issues;

As we want to give our customers the ultimate Betway experience, we may also use your personal data to help with internal research and development, internal testing of the products and to help diagnose system issues and make content and service improvements to the website. This processing is required for the legal obligations and legitimate interests of Betway.

• Ensuring you gamble responsibly;

Betway is committed to ensuring that you gamble responsibly. So, to abide by legal obligations we will process your data to provide you with a safe environment to gamble, as well as to monitor you for potential at-risk behaviour.

We may share some of your personal data, including your first name, last name, DOB and address with a Credit Reference Agency, such as Schufa, so that we can carry out an affordability check on you, where we are required by licencing obligations, the law and in order to ensure that we are meeting our responsible gambling obligations. This check may leave a search footprint, but please note that this will not affect your credit score.

• Identifying and verifying customers;

This includes the identification and verification of individuals under anti-money laundering legislation, ensuring customers are over 18 and to comply with responsible gambling rules and initiatives. To verify your age and the details that you registered your account with as well as ensuring that you are not registered on the OASIS player blocking file. For these purposes we may disclose such information to approved third parties with appropriate safeguards in place. They will only use your personal data for the purpose they are instructed to. This is required to meet our legal obligations.

• Legal and regulatory obligations;

We are required to process and retain your personal data including but not limited to your full name, account number, date and place of birth, place of residence and location to prevent fraudulent activity, to detect and/or investigate crimes, to carry out affordability checks, to check that you are not registered on the OASIS player blocking file and to ensure responsible gambling. 

We are obligated to report a player exclusion, whether self or imposed by Betway to OASIS. Your personal data with the reasons and duration of the exclusion will be transferred as per your agreement to our Terms and Conditions.

We are also obligated to connect to and share your personal data related to your betting account activity with Regulator Interstate Gambling Evaluation System “LUGAS SAFE” and so-called “LUGAS central files” (consisting of the activity file and the limit file). Your personal data required for the purposes of player protection and monitoring of the cross-provider deposit limit as well as for prevention of parallel play will be passed on to the operator of “LUGAS SAFE” and “LUGAS central files”, the Joint Gambling Supervisory Authority of the Länder (AöR), Hansering 15, 06108 Halle, Germany.

The processing of your personal data is carried out in accordance with the legal requirements. An increase in the cross-provider deposit limit is only possible in conjunction with increased monitoring for suspicious gambling behaviour.

Betway is required by law to notify the supervisory authority of those customers whose monitoring indicates a gambling addiction risk or gambling addiction. In addition, we are required to share your personal information and the results of internal monitoring with the supervisory authority if your monthly deposit limit exceeds 1.000€.

Additionally, we may also process your personal data to meet our internal and external reporting requirements. This is required to meet our legal obligations.

• Marketing;

Dependent on your marketing preferences, we will use your personal data to send you information by the contact methods you authorise us to use about our brands, products, competitions, prizes and offers for the purpose of marketing Betway's Services to you. The information we send to you about bonuses, promotions, surveys and markets is based on legitimate interests or consent.

You can choose not to receive marketing/promotional material at any time by managing your marketing preferences via My Account. We also provide you with the opportunity to opt out by reply in every marketing message we send.

If you have opted out of receiving marketing communications from us, we will take all reasonable steps to ensure you no longer receive promotional material about Betway. We may however still send you transactional emails, relating to the maintenance of, and changes to, your account. 

Betway may use cookies while you are browsing our website. For more information on how we use cookies, please visit our cookie policy here.

• Prevention of crime;

Betway has various policies and procedures designed to detect and prevent criminal activity. This includes fraud detection and our Anti-Money Laundering programme. We carry out this processing to comply with our legal obligations.

• Processing your online financial and wagering transactions;

We need to use your personal data such as your account details, transactions, payment type(s), deposit method(s) and wager gaming history to allow you to deposit and withdraw, and for our regulatory reporting. This is to comply with our Terms and Conditions, contractual obligations and legal obligations.

• Profiling, automated decision making and your preferences;

Betway will create new personal data about you by processing your data including but not limited to your betting and gameplay behaviour, interests, location and age to develop new features, functionality, products and services that are tailored to you. This will help us to ensure that:

• the technical help you may need is in line with the device that you use, and
• the promotions you receive are in line with your preferences, and
• the customer support you receive is in line with your jurisdiction

Betway may make automated decisions. We can confirm that no decisions will be made using solely automated processing that can have a significant or legal effect on you without being reviewed by Betway. 

Additionally, Betway researches your preferences to develop new features, functionality, products and services. This is in our legitimate interests. Additionally, this profiling is in our legal interests, as profiling of your personal data is for reasons such as meeting our legal requirements with regards to anti-money laundering, age verification, prevention of fraud, sports integrity and responsible gambling.

• Risk management;

We review customer profile and betting data for the purposes of enforcing our terms and conditions managing our financial liabilities and risk on events and markets. For more information please see the General Terms and Conditions. This is both to comply with our legitimate interest and legal obligations.

Who we share your personal data with

We share your personal data with certain trusted third party companies who help to provide services essential to our ability to offer our gambling products to you, for example those that supply the software and games for our Websites, banking, credit reference agencies, marketing services, payment services, identity verification, fraud prevention and risk management. We may be required to share some of your information with these companies, some of which may be based outside the European Economic Area (EEA) or your country of residence, to be able to offer our Services to you. In these instances, we ensure that the third party has appropriate security and privacy arrangements in place, so that your personal data is adequately protected.

Betway may also be required to disclose your information to government authorities, such as the police, or our regulators to comply with our legal obligations. Personal information may also be shared with regulators, agencies or relevant sports bodies where there are suspicions of involvement in match-fixing or breach of sports regulations. We will also disclose information as required to enforce our terms of use as stated in the Terms and Conditions.

In the event of the sale of our business, or other business event, which results in us having to transfer your personal data to a third party, you will be notified via email, or notice posted on our website, to explain the identity of the new data controller and your options regarding your personal data.

Our site may contain links to and from the Websites of third party organisations. Please note that these Websites may have their own privacy policies and that we do not accept any responsibility whatsoever for these policies. Please check these policies carefully before you submit any personal data.

We may send anonymised data to third parties in order to evaluate new technologies and improve service levels. 

We collect information about you when you contact us through your account on a social media platform(s) such as Facebook, Twitter, etc for various purposes (such as to enter a competition on the social media platform, contact us for information via the social media platform). We also collect information about you if you chose to interact with our content and pages available on a social media platform. When you do this, the provider of the social media platform may provide us with your details such as your account information. You should read the relevant social media platform’s privacy policy and terms and conditions to understand how you share your information when using their services.

Your Rights

You are a data subject, your personal data belongs to you, so you have rights over your personal data. These are your fundamental rights:

Please note that some of these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations.

You can exercise your data subject rights by logging into your account and completing the webform. Alternatively, you can reach out in Chat on our site or via post. You can find out more or exercise your rights here.

If you have any concerns about your rights, don’t forget that you always have the right to complain to a data protection regulator. Betway is regulated by the Office of Information and the Data Protection Commissioner (IDPC).

How we store your personal data

Betway is incorporated in Malta and your data is stored within the European Economic Area (“EEA”) on our servers. Where we work with third parties, the data we collect from you may be transferred to, and stored at, a destination outside the EEA or your country of residence. It may also be processed by staff operating outside the EEA or your country of residence who work for us or for one of our suppliers. Such staff may be engaged in, among other things, customer services, the processing of your payment details and risk/fraud management.

We ensure there are appropriate contractual controls over any data processor or third party that help us to process your data to ensure that your rights are upheld and your data is secure.

How long we store your personal data

If we are not legally required to retain your data for a specified period, e.g., under applicable tax, gambling, and AML laws, your data will be kept for business purposes in accordance with our internal data retention schedules. Please note that we may be required in certain circumstances to retain your information indefinitely (for example under our procedures on responsible gambling and self-exclusion). We will take all necessary steps to ensure that the security of information is maintained for the period of retention.

Keeping your personal data safe

We have appropriate security measures to prevent your Personal Data from being lost, used, accessed, altered, or disclosed. Where practicable, we employ encryption, pseudonymisation (for example, by using your customer ID rather than full name) and anonymisation to reduce the impact of any security incident to your Personal Data.

The data transmitted via the internet is by virtue not always 100% secure. We endeavour to always apply the most appropriate security measures to counteract this. We will always deploy security measures, such as end to end encryption to protect the transmission of your Personal Data when you use our Website.

In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need. They will only process your Personal Data on our instructions, and they are subject to a duty of confidentiality. 

Managing security incidents relating to Personal Data

We have documented policies and procedures to deal with any suspected Personal Data incident and will notify you and any applicable regulator of a personal data breach where we are required to do so. 

If you have any reason to believe that your Customer Account information may no longer be safe, please contact our customer support staff.

Keeping your Customer Account safe

When you create a Customer Account with us, we ask You to choose a password. We use password protection to ensure your Customer Account remains safe and secure at all times and can only be accessed by you.

We highly recommend that You choose a password that is strong and not easy to guess, and it is good practice to change your password regularly and to not use the same password that you use with other sites. You should never share your username and password details with anyone. If you suspect your password has been disclosed to anyone, please reset it immediately to ensure your Customer Account remains safe.

Contact us

If you have any questions regarding your personal data please contact our Data Protection Officer at [email protected]. If you want to submit a request, please refer to the ‘Your Rights’ section below. 

Changes to this policy

We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy and will send you a notice or an e-mail regarding such changes. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last updated” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

Last updated: 22/11/2023 version 061123