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Responsible Gambling

Betway is committed to doing everything possible to give its Customers an enjoyable gaming experience, whilst recognising that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play, we fully support Responsible Gambling and have numerous measures in place to offer checks.

1. Gambling Self-Assessment and Help Organisations

For assistance in identifying whether to modify or seek help for your gambling behaviour, we suggest you complete the BZgA Self-Assessment in order to more impartially assess and better understand your current levels of play.

If you or someone you know has a gambling problem, we advise you consider assistance from the below recognised and independent organisations:

Bundesweit gegen Glücksspielsucht:
Website: https://www.bundesweit-gegen-gluecksspielsucht.de/

Glücksspielsucht Problem Gambling Hotline:
Helpline: 0800 0776611
Website: https://www.gluecksspielsucht.de/

Glücksfall Player Protection Centre:
Helpline: 0800 7238789
Website: https://gluecksfall.com

Check dein Spiel:
Helpline: 0800 1372700
Website: https://www.check-dein-spiel.de/

2. Identity Checks

We take stringent steps to ensure that only people of legal age participate and enter Betway. Such identity checks are conducted electronically but Betway might additionally request the Customer to submit a copy of a photographic identification document (such as a passport or a government-issued identity card), in order to verify both age and identity. 

Any personal details we request from you are purely to verify your identity – this is a legal requirement for both your own and our protection. If you have any questions about our identity checks, please do not hesitate to contact Customer Service at any time.

3. Staying in Control

Gambling can be addictive and have a negative impact on your finances and relationships, amongst other things, if not managed correctly. Betway encourages each of its Customers to actively participate in the management of their gaming account and so offers a variety of responsible gambling features.

3.1 Deposit Limits

Take financial control of your gaming account with the ability to set your own preferred deposit limits from the Responsible Gaming page app or by contacting customer services. Deposit limits may be set for the following periods:

Once you reach your limit, you’ll be unable to deposit any more funds or take up selected offers for the remainder of the period.

  • Daily (00:00 GMT. to 23:59 GMT.)
  • Weekly (Monday to Sunday)
  • Monthly (calendar month)

At your request, deposit limits may be decreased or increased. An increase of deposit limits will take effect after a 7-day cooling-off period, whilst a decrease to deposit limits will be instantly applied.

If you would like to set or adjust a deposit limit, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.2 Loss Limits

Loss limits give you the ability to stay in control of your money and how much you want to spend while in the site. Loss limits can be set from the Responsible Gaming page or by contacting customer services.

Once you reach your limit, you’ll be unable to wager any more funds or take up selected offers for the remainder of the period.

Loss Limits may be set for the following periods:

  • Daily (00:00 GMT. to 23:59 GMT.)
  • Weekly (Monday to Sunday)
  • Monthly (calendar month)

At your request, loss limits may be decreased or increased. An increase of loss limits will take effect after a 7-day cooling-off period, whilst a decrease to loss limits will be instantly applied.

If you would like to set or adjust a loss limit, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.3 Wager Limits

Don’t get lost in the game. Set a Wager Limit and keep track of the amount you bet while in the site. Wager limits can be set from the Responsible Gambling page or by contacting customer services.

Once you reach your limit, you’ll be unable to wager any more funds or take up selected offers for the remainder of the period.

Wager Limits may be set for the following periods:

  • Daily (00:00 GMT to 23:59 GMT)
  • Weekly (Monday to Sunday)
  • Monthly (calendar month)

At your request, wager limits may be decreased or increased. An increase of wager limits will take effect after a 7-day cooling-off period, whilst a decrease to wager limits will be instantly applied.

If you would like to set or adjust a wager limit, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.4 Stop Gambling – Exclusion

At Betway, we understand that a Customer’s personal or financial circumstances may change and that there will be times when it makes sense to take a short break from gambling. In that case, you can make use of the Temporary Access Limitation feature. This will block you from accessing your account for a period of 1 or 7 days and your account will be automatically re-opened once the timeframe has passed.

Alternatively, you can use the 24h ban button available at the top of the lobby. This will block your access to all licenced gambling operators in Germany for 24 hours, by registering your details with the national exclusion system OASIS. Upon expiry of the 24-hour ban period, your account will automatically be re-activated.

If, however, at any stage, you become concerned about your gambling behaviour, or reach the point where you feel you can no longer gamble safely, even after having made use of the other responsible gambling tools available to you, you need to stop, and we can help by excluding you from future participation at Betway, and all other licensed gambling operators nationwide across Germany.

The Self-Exclusion option is available from the Responsible Gaming page or via contacting customer services (minimum of 12 months).

Upon receipt of your Self-Exclusion request, Betway will take the necessary measures to:

  • submit a blocking request to OASIS, the national exclusion system in Germany;
  • thereby block your access to Betway and all other licensed gambling operators nationwide across Germany for minimum 12 months;
  • contact you with a view to returning any remaining funds held in your Betway account, subject to any outstanding wagering requirements and less bonus money. A minimum refund value of 10 EUR applies; and
  • put you in contact with independent specialist gambling organisations.

NOTE: In the event of a Self-Exclusion having been set, access to your account(s) will remain blocked until such time as you actively request to revoke the Self-Exclusion in writing. Please note, this cannot be requested until a period of no less than 12 months from the date of request has passed. 

Betway reserves the right to block a customer’s access to gambling indefinitely and submit a blocking request to OASIS for minimum 12 months, should it believe the individual to have a gambling problem, either based on observations made by Betway or reports from third parties (e.g., relatives).

If you need to stop gambling, you can set a self-exclusion by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.5 Account Closure

If you feel like taking some time away from gambling, or you do not feel gambling is entertaining anymore, or for any other reason, you can simply close your account. You can re-open the account at any time by contacting the Customer Service team. If you would prefer not to have that option, please see our Temporary Access Limitation option which will restrict access to your account for 1 or 7 days.

If you would like to close your account, you can do so by logging in and clicking here or alternatively you can contact our Customer Service team for assistance.

3.6 Automatic Payments

Take control of your winnings with the Automatic Payments feature. Set your individual threshold value, and any time you win more than the set amount, that entire winning will be automatically withdrawn for you.

The minimum threshold value that can be set for Automatic Payments is 10 EUR. Please be aware that any existing bonus balance will be forfeited upon withdrawal of your winnings.

If you would like to set, change, or remove your threshold for your Automatic Payments, please contact our Customer Service team for assistance.

3.7 Activity Statement

Information relating to each of your gaming sessions at Betway can be viewed for up to 12 months. The information includes the start date and time of your gaming session, plus its duration.

Further information regarding your activity at Betway can also be viewed for a period of at least 12 months. The information includes details about your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals, changes to limits and other related transactions.

3.8 Protection of Minors

With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the Net, Betway encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.

Tips for Parents:

  • Do not leave your computer unattended when logged in to your Betway account.
  • Password-protect your Betway account.
  • Do not allow persons under 18 to participate in any gambling activity.
  • Keep your Betway Username and password safe.
  • Keep your credit/debit card(s) out of the reach of children.
  • Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors.
  • Limit the amount of time your children spend online and make use of filtering software to prevent your children from accessing inappropriate material.

Underage gambling is not only illegal but can also result in gambling dependencies and huge gambling debts incurred by unsupervised children.

So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, Betway advocates you restrict their access to our website by registering with JusProg-Jugendschutzprogramm, a recognised real-time Internet filtering software.

Other Important Tips:

  • Make sure that the decision to gamble is your own personal choice.
  • Establish limits for depositing, wagering and even losses before you commence gaming.

Never gamble if:

  • you are younger than the legal gaming age 
  • it interferes with your daily responsibilities 
  • you are being treated or are in recovery for a dependency 
  • you are under the influence of alcohol or any other substance 
  • you are attempting to win back previous losses 
  • your primary purpose is to recoup your debt with your winnings

3.9 Player Protection - Contact

If you have any further questions or concerns about responsible gambling and you wish to get in touch with our Player Protection team directly, please contact [email protected]

3.10 Independent Help Organisations per Federal State

Baden-Württemberg
Baden-Württembergischer Landesverband für Prävention und Rehabilitation gGmbH:
Tel.: 07843 949 141
Website: https://www.bw-lv.de/beratungsstellen/gluecksspiel/

Bavaria
Landesstelle Glücksspielsucht in Bayern
Tel.: 089 552 735 90
Website: https://www.lsgbayern.de/

Berlin
Caritasverband für das Erzbistum Berlin e.V.
Café Beispiellos
Tel.: 030 666 33 955
Website: https://www.cafe-beispiellos.de/

Brandenburg
Brandenburgische Landstelle für Suchfragen e.V.
Tel.: (0331) 581 380 23
Website: https://www.spielsucht-brandenburg.de/

Bremen
Bremer Fachstelle Glücksspielsucht
Tel.: 0421 989 7927
Website: http://www.gluecksspielsucht-bremen.de/

Hamburg
Die Boje – Suchtberatung und Behandlung
Tel.: 049 40 444 091 / 049 40 731 4949
Website: https://spielsucht-hamburg.de/

Hesse
Diakonisches Werk Limburg-Weilburg
Website: https://www.dw-limburg-weilburg.de/sucht-gluecksspielberatung/

Lower Saxony
STEP – Paritätische Gesellschaft für Sozialtherapie und Pädagogik mbH
Tel.: 0511 989 310
Website: https://step-niedersachsen.de/magazin/gluecksspiel

Mecklenburg-Vorpommern
Landesfachstelle Glücksspielsucht MV
Tel.: 0385 785 1560
Website: https://www.gluecksspielsucht-mv.de/

North Rhine-Westphalia
Ministerium für Arbeit, Gesundheit und Soziales des Landes Nordrhein-Westfalen
Tel.: 0800 0 77 66 11
Website: https://www.mags.nrw/sucht-gluecksspiel

Rhineland-Palatinate
Caritasverband Mainz e.V.
Tel.: 061 312 8460
Website: https://www.caritas-mainz.de/caritas-vor-ort/mainz/cbjz-st.-nikolaus/gluecksspielsucht

Saarland
Landesfachstelle Glücksspielsucht Saarland
Tel.: 0681 3090 690
Website: https://www.gluecksspielsucht-saar.de/de

Saxony
Deutsches Rotes Kreuz Landesverband Sachsen e.V.
Tel.: 06062/60776
Website: https://drksachsen.de/angebote/hilfe-in-notlagen/suchtberatung.html

Saxony-Anhalt
Landesstelle für Suchtfragen im Land Sachsen-Anhalt
Tel.: 049 391 543 3818
Website: https://www.ls-suchtfragen-lsa.de/

Schleswig-Holstein
Landesstelle für Suchtfragen Schleswig-Holstein e.V.
Tel.: 0431 657 39440
Website: https://lssh.de/gluecksspiel/

Thuringia
Thüringer Fachstelle GlücksSpielSucht
Tel.: 030 854 004 90
Website: https://fairspielt.info/

Last updated: 18/07/2022